Motopoift arrangement 80% reversed after selling hundreds of cars with A AI Agent
A used car retailer has reported a sharp increase in profits after acquiring artificial intelligence to enable its online sales. The London-listed company said it has sold hundreds of cars with its new AI agent, which has become a key part of its digital sales strategy.
Chief Executive Carpenter said the technology, known as lily, helped the company to continue conversations with potential buyers in a way that human agents often cannot.
“We’ve sold about 350 cars with the AI agent since we launched that,” Ralowoti said. “Our sales agents keep asking who Lily is, because lily is the name of the online agent who sold the car.” If they need to submit questions quickly and we make the process more satisfactory. “
Motorpoint said its AI-driven, data-led approach to vehicle acquisition and customer engagement is now fully integrated across its operations. That strategy contributed to 80 percent of profits at £ 2.7 million in the six months to the end of September, alongside 15 percent of the million to $ 647.7 million.
The strong performance underlines how digital transformation is reshaping the UK Car Market, with motorpoint using technology to deliver the car buying experience and improve performance at a time when consumer confidence remains weak.
However, Carpenter joined a growing list of UK government officials who believe economic uncertainty surrounding next month’s budget could dampen consumer sentiment heading into the holiday shopping season.
A series of potential tax changes – including increases in income tax, national insurance, bank levy, car duties and excise duty – ahead of Chancellor Rachel Reeves’ budget on 26 November. The chancellor is expected to raise taxes by at least £30 billion to tackle the financial gap.
“Following different tax changes, whether they are mature or speculative, is a good rip-off when customers start to question their lost money,” Carpenter said. “Uncertainty is always the worst thing in business. Any leader would like a stable, well-known environment – and this year’s budget comes after Christmas when people are not sure how much they should spend.”
Motorpoint, which specializes in new entry-level vehicles, has invested heavily in digital tools and automation to stay competitive amid tight margins and changing consumer demand. The company said it will continue to expand its AI-led operations to deliver faster responses, sharper pricing, and a more personalized customer experience.
