Amazon sent an Amer-and-Desist letter to the confusion requiring AI Start to block its comet browser from making purchases on Amazon, Bloomberg reports. In a blog post in response to Amazon’s letter, the confusion says that Amazon is “exploited” by the company and that its demands are dangerous for all Internet users. “
In Amazon’s eyes, the Comet agent violated its terms of service, harmed Amazon’s shopping experience and presented a privacy risk, Bloomberg he writes. Amazon’s “Terms of Use” for Amazon.com specifically prohibiting “any downloading, copying, or other use of account information for the benefit of any third party” and “any use of data mining, robots, or similar data tools.” Depending on your definition, the agentic agency’s capabilities offered by Comet can violate both phrases. The browser securely stores log-in credentials for websites in your area, and uses them to make purchases from customers on Amazon with a simple command.
Confusion and Amazon agreed to stop buying power from Amazon in November 2024, according to the report, but when the report was released, Confusion agreed again. By representing the comet agent as a user of the Chrome browser rather than a bot, this company is said to have tried to circumvent the agreement, until Amazon found out and sent its letter of termination and assistance.
Amazon posted the following statement on its blog, publicly admitting to the issues and confusion:
We think it’s pretty straightforward that third-party apps that offer purchases on behalf of customers from other businesses should operate freely and respect the service provider’s decisions whether or not to. This helps ensure a good customer experience and how others work, including food delivery apps and restaurants that take orders, online travel apps and airlines book tickets with customers. Agentic group applications are similar to cometplepleplity’s comet have similar obligations, and we have repeatedly asked that the confusion removes Amazon from the organized experience and the customer service experience that we provide.
Confounding Amazon’s claims, confusion can be a rival to future purchases. Amazon launched its AI shopping agent called “Feza Me” in April 2025. But the confusion is also consistent with the basics of Amazon’s argument. “User agents are just that: user agents,” says the confusion. “They are different from callers, boats, or bots.” Duntepless believes that the comet agent should not work against the terms and conditions of amazon because it works for users, with the consent of users.
This is not the first time confusion has been accused of misrepresenting its AI tools to access content. In August, Cloudflare claimed that the company’s bots accessed blocked websites by pretending to be a user of the standard Chrome browser on macos. RedDIT also surprisingly tangled with three companies earlier this month for reposting without paying for a license.
