KPMG Enters Key Partnership with Uniphore to Build AI Agents Powered by Industry-Specific Micro-Language Models

The collaboration leverages KPMG’s expertise in micro-language models to accelerate the delivery of business results for clients across banking, insurance, energy and healthcare.

PALO ALTO, Calif. – Uniphore, the Business AI company, today announced a strategic partnership with KPMG LLP to deploy AI agents across customer-facing work, supporting the company’s ongoing effort to move from experimental AI pilots to production-grade deployment.

As part of the partnership, KPMG will work with Uniphore to build AI agents using Uniphore’s Business AI Cloud as the agent’s AI platform and fine-tuned small language models (SLMs), supporting clients across regulated industries including banking, insurance, energy and healthcare. Built on an independent, scalable, and secure architecture, the platform integrates with KPMG’s existing business systems and data environments, meeting the governance and compliance requirements critical to regulated industries.

The move reflects KPMG’s broader effort to equip its global workforce with AI-enabled delivery models, complemented by its consulting expertise in embedding AI within core business processes.

said Prasad Jayaraman, an advisory principal at KPMG.

The main objective of the collaboration is to improve the way expertise is used and measured. KPMG is developing a model where its consulting staff is trained to design, deploy and manage AI agents, allowing teams to deliver results through a combination of human judgment and AI execution.

Uniphore’s Business AI Cloud is one of the platforms supporting these efforts, helping KPMG to:

• Incorporate institutional knowledge, regulatory frameworks and process playbooks into industry-specific SLMs
• Deploy AI-controlled agents across procurement, human resource optimization, finance, claims and customer experience.
• Support both horizontal solutions and industry-specific use cases such as oil and gas, financial services, healthcare and telecommunications

Central to this approach is the SLM factory model, which transforms ordinary human-delivered knowledge work and documents into unmanageable, reusable AI systems.

Among the first client solutions KPMG is developing through its work with Uniphore is procurement and contracting capabilities powered by AI agents. These agents classify high-value contracts, compare terms against approved standards, issue obligations, flag risks and route exceptions for individual approval.

By working directly within business workflows, the solution addresses challenges such as revenue leakage, extended contract review cycles and consistent risk oversight.

Unlike many AI initiatives that remain confined to controlled pilots, KPMG and Uniphore are working on agents built for production environments where data is decentralized, processes are interconnected and governance is non-negotiable. AI doesn’t just need data; it requires reliable, contextual and easily accessible data to deliver meaningful results.

KPMG and Uniphore are building these solutions to work directly alongside modern enterprise data platforms like Databricks and Snowflake, allowing AI agents to work against managed, enterprise-grade data bases without forcing migration or creating parallel data stacks. This approach preserves existing controls over data inventory, access, and policy usage, enabling AI agents to reason with trusted production data and drive business outcomes, instead of fragmented models.

said Prasad Jayaraman, an advisory principal at KPMG.

The announcement coincides with the opening of the World Economic Forum’s Annual Meeting in Davos, where leaders from KPMG and Uniphore will be engaging clients and partners on the future of business AI.

KPMG LLP is the American member firm of KPMG’s global association of independent member firms providing Audit, Tax and Advisory services. KPMG’s global organization operates in 138 countries and territories and has more than 276,000 people working in member firms around the world. Each KPMG company is a separate and distinct legal entity and defines itself as such. KPMG International Limited is an English private company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

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